Update your payment method

Published · Last updated

billing account

Changing your card

Your subscription charges the card on file. Update it any time from Billing →
your subscription's payment method. Card details are entered and stored securely by Stripe —
we never see or hold your full card number.

When your bank asks you to verify

For some cards, your bank may ask you to confirm a payment with an extra verification step (a
quick tap or code). If you see that prompt, complete it so the charge can go through. This is
Stripe's standard secure-payment check, not something to worry about.

Who can do this

Only an account owner, or a member with the billing or admin role, can view or change
the payment method. The card is per account, so each practice you belong to has its own card on
file — update the one you're currently switched into. See
Work across multiple accounts.

Tips

  • Update your card before it expires to avoid a failed
    charge     interrupting your account.
  • Keep the billing details accurate so your card's bank recognizes the charge and doesn't decline
    it.