Appointment reminders and notifications

Published · Last updated

scheduling notifications

What gets sent

  • Booking confirmation — sent automatically when an appointment is booked.
  • Cancellation notice — sent automatically when an appointment is cancelled.

Who is notified

  • Clients are notified per appointment (their arrival time), so a multi-service
    visit reads as one smooth in-spa experience.
  • Providers are notified per service they deliver, so each therapist gets prep,
    start, and end timing for their part of the visit.

Who can do this

These are sent automatically — there's nothing to switch on. What drives them (services,
providers, availability) is set up by an account admin. See
User roles and permissions.

Tips

  • Spouses or family who share one email are kept as distinct clients, so the right
    person gets the right reminder.